05/04/2012

Dear Patient,

Phoning the practice from a BT

land-line number to our 0844

number is no more expensive

than dialling any other local

number, however to be

compliant with legislative

changes, the surgery has a new

number for patients to phone the

practice (specifically from mobiles).

This number is 020 8677 4861.

Please note, this line does not

have a queuing system and patients

will either be able to get through

or get an engaged tone. If you have

an engaged tone, you will need to keep

redialling from your end until

you get through to the practice.

The 0844 number continues to be

the main contact number for the

practice and patients will get

through without any problem and

will have the choice options on

whom they wish to speak to.

May we stress that the cheapest

option of all when contacting the

practice is to use the practice email

or website - both of which are

completely free for those who have

computer internet access.

Ruth James-Morse

Practice Manager